You are subjected to all import duties, taxes and tariffs on any products ordered, which are imposed in your country. Additional charges for customs clearance must be borne by you.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you should contact your local customs office for further information.

Additionally, when ordering from OSIM, you are considered the importer of the goods purchased and must comply with all the laws and regulations of the country in which you are receiving the goods.
Generally, customs forms or shipping invoices for international packages will list the value of your order's contents by product type.

For shipping of products internationally, you have to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Once an order leaves one of our distribution centres, we are not responsible for order(s) that are delayed through customs. If you think that your order(s) is likely to be/has been delayed please contact your local customs office since we will not be able to track your package in your home country.

Shipping Policy

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