We will normally process and/or may collect, use, disclose and/or process your personal data for any purposes only where it is necessary or have a legal basis for collecting, using or disclosing the personal data. This includes in the event of collecting, using or disclosing personal information for the purpose of carrying out the legal obligations based on performance of the contract you have entered into with us for the legitimate interest of the Company.

2.1 Personal data that we received may be used or distributed or transferred to third parties. (including related companies, third party service providers and service providers of such entities and related companies, companies located in and outside your country, vendors and other users) for specific purposes which is subject to consent based processing including but not limited to the following purposes:

to facilitate your use of our service or access to the platform, manage, facilitate, process and/or take any action in connection with the use of or your access to the website without limiting the general guidelines outlined above. If you enter into or sign in the website by using your login credentials from your social network or by using other social networking features. and browser push notifications available on our website or store page, monitor, process and/or track your use of the website in order to provide you with the seamless data integration experience, for the ease of use or to manage your use of the website and/or to help us improve your experience of using the website evaluate and process orders and/or subscriptions for our products and/or services when you register as our customer.
to respond to your inquiries, feedbacks, claims or arguments either directly or through a customer service representative.
to process orders that you send through the platform (payments you make through the platform for merchandise both sold by us and third party vendors will be processed by our representatives), which includes facilitating the transaction or activities on the website or your transactions or activities with us
to deliver products you have purchased through the platform, either sold by us or a third party seller, we may pass personal data to third parties in order to process the products for you ( e.g. to our logistic or the seller’s), whether the product is sold through the platform by us or a third party seller.
to inform you of the delivery status of goods sold through the platform by us and third party sellers and for the purpose of assisting customers
to develop our website and content that may manage, monitor and develop the website, social media pages and the content of the email message including troubleshooting, analysis, and testing of the system and designing a website to be different and suitable for you
to verify your identity for fraud detection purposes.
to facilitate the removal of prohibited and regulated goods from the platform.
to manage your account with us (if applicable).
to verify and carry out financial transactions related to your online payments.
to verify the download of data from the platform.
to improve the layout or content of the platform's pages and to personalize that page for users.
to identify visitors on the platform.
to conduct research on statistics and user behavior.
to provide information about marketing activities. and promotion of marketing, products, and services that we deem may be useful to you. For the benefit of providing services to you with full efficiency or information you request from us, including information related to our products and services, or third-party sellers, which you have informed that you do not object to being contacted for such purposes. You can unsubscribe from marketing information at any time by using the unsubscribe method within electronic advertising. We may use your contact information to send you newsletters from us and from related companies. You can contact us to request to unsubscribe via email at webshop@osim.co.th and indicate the subject “unsubscribe”.
to display your name, username or profile on the platform.
to allow other users to identify you as a service user (through “Find My Friends” or any other function), to allow you to locate other users and to contact them mentioned on the platform and to support the socialization that is part of the service
to promote the service and use of information you provide to us, such as user generated content. (including video content) you may choose to upload or publish it on our platform which is accessible on the Internet and may be made available to the public. (in this case, it is not under the control of us) as part of the advertising and marketing to promote the platform.
to process complaints, feedback, enforcement and removal requests relating to any content that you have uploaded to the platform
to display on the scoreboard on the platform related to the project, mobile phone games or any other activities
to obtain additional information relevant to you. It is based on the personal information you have provided. (whether to us or to a third party) in order to provide you with more accurate and/or relevant information.
to send you marketing or promotional materials related to the sale of our products and services from time to time. (unless you choose not to receive such thing)
to provide you with an experience tailored to you and relevant to you, we may combine information received and compiled from all sources to understand your interests, preferences, and your popularity, we will customize the experience according to your interests and preferences, or various promotions suitable for your privacy.

Any suggestions, opinions, feedback or your content (including audio, video, etc.) (collectively, “Feedback”) that you provide through social networking sites, on the website or to us (including the store page) with other users or with the public in order to disclose to the public and/or in promotional activities to market or showcase of our business and/or to acquire customers and/or to make your feedback publicly available that may be helpful for other people's purchasing decisions or to provide information publicly or otherwise, including in the event that we disclose your name along with your feedback without limiting the general guidelines outlined above, we may/will publish or publish your Feedback and your name on public media platforms such as newspapers, the Internet (including its affiliates) (if any), etc., and/or use it as part of a marketing material or a video about an organization that will be released to the public that you have given your consent to such action. Please notify by email to webshop@osim.co.th and include a subject using the words “Confidential” when you have given your consent whether it is consent through the website, store page, etc. (whether in print, online or otherwise) or through any communication platform that we choose to use, including without limitation, marketing materials or our corporate videos.

Subject to your given consent, we may perform automated decision-making processing for the purposes described above. This includes processing requests, orders and payment transactions, processing transactions and providing products and/or services to you as requested without limiting the general guidelines mentioned above. In the event that you purchase products for delivery to a third party recipient this means you consent to our disclosure personal data that identifies you to a third party recipient. You further acknowledge and agree that the delivery of your order may involve the disclosure of certain personal data about you for that delivery or documents related to delivery (as the case may be) where a third party can see such parcels, envelopes or documents executed your order or answering questions that came from (or claimed to be from) you or your agent including responding to your inquiries and complaints to Customer Service or respond or take any action relating to contacting you or communicating with each other via telephone/voice messages text and/or fax, email and/or postal for administrative purposes and/or manage your use of the website which you acknowledge and agree that such communication. This may involve interacting with you via e-mail, documents or notices that may reveal personal data about you for delivery. This includes disclosing information outside the envelope/package.

2.2 We may process your personal data under applicable laws and legal basis as follows:

Contract : when you apply for an account, including access to the our services, you are required to provide your personal information to identify and verify your identity performing a contract of sale or rendering of services to you in accordance with the services you access through the e-commerce website or in-store delivery of products and services under contract or to coordinate with you in providing after-sales service for better services as you have informed us through the complaint channels, processing of refunds when you request a return, improving the efficiency of products and services organizing or marketing products and services and benefits organizing promotional activities, conducting research, analyzing and marketing surveys statistical preparation presenting a new product or service to you as a whole basis of necessity for legitimate interests: we may sell products, regular promotions or benefits without analyzing behavior or delivering benefits that are unique of you. The Company may perform any processing, research or statistics preparation for the purposes of our operations, the convenience of issuing a tax invoice to you on your next visit, preparation of internal reports of our operations, improving the quality of our services for the purpose of managing our operational risks, preventing corruption. business continuity actions, providing security measures for your and our property such as CCTV recording, registration, card exchange and/or contact recording before entering the Company's premises, record video and/or audio related to meetings, trainings, seminars, recreation or marketing promotion activities.
Legal Obligation: we may be required to provide your personal information to the competent authorities, Government agencies with legal authority to retrieve information held by us, such as Office of the Consumer Protection Board, National Police Office, Court, etc. In case of issuing tax invoices, we are required to collect your personal information in accordance with the Revenue Department and other relevant laws or regulations, and we are required to submit such information to the Revenue Department. If you do not provide such personal information, we will not be able to issue you a full tax invoice. However, you will receive an abbreviated tax invoice from us every time you purchase goods and services.
Vital Interest Prevention or Prevention Base: we may be required to disclose personal information in situations of necessity to prevent danger to life or health

2.3 For clarity you acknowledge and agree that we share anonymous information including but not limited to the following situations:

We may conduct aggregate analytics program with selected third party service providers using non-identifiable information to whom the data belongs to assess users' interests and to provide users with targeted and/or relevant information. Such information is derived from aggregate information about user activity outside the platform.

2.4 We have the right to collect and use your personal information that we have collected before the date of the Act. The protection of personal data in connection with the collection, use and disclosure of personal data shall continue to apply for its original purpose. If you do not wish for us to collect, collect and use such personal information further you can notify Eve and Boy to withdraw your consent at any time.

2.5 If you are located in Thailand, we may transfer or permit the transfer of your personal data outside of Thailand for any purposes set out in this policy. In this case, the Company will use its best endeavors to transmit or transfer your personal data to a reliable business partner, service provider or recipient of the Company's information in the most secure way to maintain its security of your personal information. In the event that the destination country has insufficient standards for personal data protection, the Company will carry out the transmission or transfer of personal information in accordance with the Act. Protection of personal data stipulates and will take measures to protect personal data as necessary and appropriate.

2.6 We may work with third party service providers and their affiliates and/or use third party services which may process your personal data which you can view the privacy policy of the third party service providers at the link below.

Privacy Policy

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